International Journal of Tourism & Hospitality Reviews, eISSN 2395-7654, Vol 1 (1) Nov 2014
1. ANTHROPOLOGY OF PILGRIMS WITH REGARD TO ACCOMMODATION AND THE ACTIVITIES THEY PERFORMED WHILE VISITING TO SHAHDRA SHARIEF SHRINE
Parvez Abdulla and Sharaz Ahmed Malik
Abstract: Tourism is a prosperous industry; within tourism pilgrimage tourism is on evolving a lot in these days. It has been found that pilgrimage tourism increased many fold in every nook and corner of the world. May it be the case of Christine, Muslim, Hindu and Buddhist followers, pilgrimage of all of these has risen in the these years. Pilgrims, like tourists also spends money on traveling, accommodation, donation, eating and purchasing. Spending of these pilgrims becomes a source for earning natives of pilgrimage destination. Keeping, this thing in mind, this study has been conducted to know various activities of pilgrims. Here in this paper only accommodation related activities, time duration of trip of pilgrims and various activities which were performed by pilgrims has been recorded, specifically from those pilgrims who visits to Shahdra Shrief Shrine Rajouri of State Jammu and Kashmir.
Keywords: Pilgrims, Shahdra Shrief, Accommodation, Tour, Trip, Activities.
2. CHANGING PERCEPTION OF STUDENTS TOWARDS HOSPITALITY INDUSTRY: A COMPARATIVE ANALYSIS
Anoop Kumar, Pankaj Kumar Singh, Amit Kumar and Shalini
Abstract: Hospitality Management Institutes have seen a tremendous growth in the recent years. Therefore a study is conducted to understand the difference between the perception of first year and final year students studying hospitality courses towards the hospitality industry. A structured questionnaire was designed in which 21 variables were included on the basis of review of literature. Further T-test was applied to find out the significant difference between the perceptions of first year and final year students. 15 variables were found where no significant difference exists between the perception of first year and final year students. 06 variables were found with significant difference between the perception of first year and final year students. The results show that overall a significant difference is there between the perception of first year and final year students and null hypothesis is rejected. The study also reveals the fact that first year students do have positive perception towards the industry as compare to the final year students.
Keywords: Perception, Hospitality, First year, Final year. Students
3. EMPLOYEES’ SERVICE INNOVATION BEHAVIOR AND NEW SERVICE DEVELOPMENT IN FOUR-AND FIVE-STAR HOTELS
Mukhles M. Al-Ababneh
Abstract: This study aims to explore the impact of Employee Service Innovation Behaviour (ESIB) on New Service Development (NSD) among hotels’ employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four-and five-star hotels in Jordan. A total of 332 questionnaires were returned and the data were analysed using a single regression to determine the relationship between employee service innovation behaviour and new service development. The results supported the proposed model that there is a significant relationship between employee service innovation behaviour and new service development, and it also found that service innovation performance is exited in the hotel industry. The theoretical and managerial implications were drawn based on the study findings, and recommendations for future researchers were made, and limitations and conclusions are discussed.
Keywords: Employee Service Innovation Behaviour, New Service Development, Hotels.
4. BIOMETRIC TECHNOLOGIES IN EMERGENCY MANAGEMENT: THE CASE OF HOTELS
Ahmad Rasmi AlBattat and Ahmad Puad Mat Som
Abstract: The hospitality industry is susceptible to emergencies and disasters and must be managed in order to mitigate potential impacts. This paper explores biometric technology and their potential usage in the hospitality industry. This paper reviews the viable biometric technologies and further with a discussion of their applications in the hospitality industry to enhance security and increase operational efficiency. Tracking employees and hotel guests may bolster emergency management response time by locating individuals, ensuring secure areas, and aiding individuals in evacuation procedures. In this study, various scenarios in which biometrics can be used are explored. The paper concludes with a discussion on the urgent need for biometric technologies to be installed the hospitality industry to reduce errors and eliminate potential terrorist activities.
Keywords: Hotel, Biometric Technology, Emergency Management, Mitigation, Planning
5. EXPLORING CRUISE PASSENGERS’ DEMOGRAPHICS, EXPERIENCE AND SATISFACTION WITH CRUISING THE WESTERN CARIBBEAN
David Mc.A Baker, PhD.
Abstract: Each year millions of people vacation aboard cruise ships, some carrying thousands of passengers and crew members. These ships are small, floating cities that offer many options for food and entertainment and calling at various ports in the Caribbean. This study aims to explore cruise passengers experience and their satisfaction. Exploratory factor analysis was performed and revealed that the "environment factor" had the most influence on cruise passengers’ experience. Subsequently, a multiple regression was conducted to identify variables that affect passengers’ satisfaction; clean unpolluted environments and sun-sea-sand continue to be the top variables affecting tourists’ satisfaction in the Caribbean. Based on these findings recommendations are made to the cruise companies and Caribbean governments in order to have more effective marketing campaigns and to retain and/or attract cruise passengers through the offering of positive means in the cruise experience.
Key words: Caribbean cruise, demographics, experience, satisfaction, cruise passengers
6. CUSTOMER PERCEPTIONS OF SERVICE QUALITY IN LUXURY HOTELS IN PETRA AND AQABA, JORDAN: AN EXPLORATORY STUDY
Ala`a Nimer Abukhalifeh and Ahmad Puad Mat Som
Abstract: The aim of the study is to assess customers perception of service quality in luxury hotels, in both, Petra (The iconic tourist attraction) and Aqaba (The commercial capital) on the Red Sea in Jordan and to help the hotel management identify how guest perceive the services and compare their performance against clients expectation. The study used a survey and interviews to accumulate information using SPSS version 20.0 for data analysis. The study sample consists of 271 participants of hotel guests at four- and five- star hotels in Petra and Aqaba. Findings results show that, for responses relating to front office, room service and in-house cafe´/restaurant, the importance score is statistically significant to and higher than the performance rating. Overall, the results indicate significant difference between guest expectations and actual experiences, thus highlighting managerial implications. The current study cannot claim to be wholly conclusive as it is limited to a small sample size from only two cities of Jordan.
Keywords: Hotel Service quality, Guest Satisfaction, Hotels, Jordan, Marketing.
7. THE ISSUES AND PERSPECTIVES OF PILGRIMAGE TOURISM DEVELOPMENT IN TANJUR
Abstract: Pilgrimage tourism is the type of tourism that entirely or powerfully motivates tourists for the achievement of religious attitude and practices. This paper investigates the issues and challenges of pilgrimage tourism and also it’s civilizing significance in Tanjur. The scope of socio- economic enlargement during pilgrimage tourism and analysis of the communications issues pertaining to the pilgrimage location of Tanjur is dealt through in this study. The levels of inspiration and prospect of religious tourists is recognized as type factors in emergent pilgrimage tourism in the State. The data for this study was collected from crowd citizens occupied in pilgrimage tourism actions. The quantity of involvement of Pilgrimage tourists in pilgrimage tourism development of Tanjur is elucidated in this study. This study is generally based on primary data; Secondary data necessary for this study was composed since unusual dependable sources.
Key words: Pilgrimage Tourism, Culture, Infrastructure, Socio-Economic Development